CallStreams

OUR ADVANTAGE

At CallStreams, we combine the right people, processes, and cutting edge technologies to help our Clients reduce costs and achieve competitive advantage through our innovative and reliable services. We provide outstanding business process outsourcing (BPO) solutions that allow our clients to focus on their core business and gain maximum efficiency.

Companies that want to grow globally must continuously invest in people, infrastructure and IT systems. By outsourcing to CallStreams, you will virtually eliminate many of the hard costs of maintaining your business - labor, phone and computer systems, support facilities space and various license fees.

Our Goal

Our goal is to satisfy your customers and in turn satisfy you. We understand that nothing is more essential to ensure customer delight than quality. Hence, at CallStreams we believe in the organization wide mantra of "Quality Drives Performance".

Our Approach

Bring focus to the customers’ needs.
Work along with the customer to understand their business requirements and provide tangible & versatile solution(s) for complex business problems.
Grow along with the customer rather than the market.

Our Values

CallStreams was founded on a set of guiding values and principles, and we foster an environment to instill and support them in every aspect of our organization. We expect our associates to operate in an honest and ethical manner, with a consistently high standard of integrity in all relationships with customers, governments, the general public, and other associates.

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Value Proposition

At CallStreams, we help our clients achieve and sustain measurable results, through industry and technology expertise plus collaborative, customer-focused relationships.

Our professional integrity and collaborative approach, expertise, and value to every job help us build solid relationships that enable our customers to achieve measurable results.

The following are our key service differentiators:

Key Differentiators

High Quality Service
Experience and Best Industry Practices
Our Employees
Operational Processes/ Process Improvement
Excellent Training and Support Programs
Reliability and Scalability

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Our Building Blocks

At CallStreams, we believe that essential building blocks of a successful contact center service are strategy, processes, technology, human resources and facilities. To attain customer satisfaction, we need to invest time and resources in building a center that guarantees not just low cost but also quality services through efficient technologies, people and processes. That’s why, at CallStreams we based our foundations on following four building blocks.

Transformation: We study our client’s customer services thoroughly and then suggest solutions that will provide various benefits. We share the management that will carry out the transformation and execute the operations as an outsourcing partner. We believe that Transformational outsourcing enables us to work on predefined process outcomes and gain benefits that are greater than the low margins provided by traditional outsourcing.
Benchmarking: We understand that the operations of the outsourced center need to be properly monitored and benchmarked to ensure quality delivery of results. Hence we suggest our clients to monitor some sample calls and provide regular feedback to agents on their calls, thus ensuring our operations are according to the benchmark.
Innovation: To improve the efficiency of our services, we understand that we need to continuously update ourselves with latest technologies and thus bringing innovations in our process regularly.
Human resources: We know that human resources is the most important asset of a call center. We also understand that our associates, who interact with our Clients’ customers should know the different aspects of their service and should try to solve the customers’ queries to satisfaction without any ‘do-away with the call’ attitude. Hence, to build these human resources, we have a rigorous training program to ensure that our employees are updated with the changes or modifications in the services through regular training sessions. We also motivate our associates to increase their satisfaction and optimize their productivity and retention.

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